What work can I expect to be done?
Our services cover;
Household chores – basic cleaning and tidying, cleaning the fridge, wiping out the oven, keeping cupboards tidy, making beds, changing bed linen, washing, and whatever else you require. We tailor our cleaning services to suit your needs. The amount of work accomplished depends on how much time is allocated for the service and the attention to detail required.
For Yard Work we will mow, whippersnip, weed, poison, hedge and trim then take away all of the waste. Our yard team can also assit with dump runs, donations, pressure washing and handyman work as long as you pay for the materials.
Support Workers will assist with accessing the community, appointments and anything else related to your goals found with your NDIS Plan. Any services offered must be related to your goals within your plan and will need to meet the NDIS Reasonable and Necessary found in section 32 of the NDIS act.
Which areas are serviced?
Currently we can assit people between Redcliffe and Gympie with our main focus being on the Sunshine Coast.
How often can I have a service?
You can enjoy our services on a weekly, fortnightly or even a daily basis. If you are running out of time, try a twice-weekly service! You will love the extra time for yourself and your family. Our main priority is that you achieve your goals.
Do I need to be home when a staff member attends?
No, but it is important to arrange a meeting to discuss your needs prior to the service starting. Our staff provide the best service when they completely understand your needs and requirements. We find that an initial meeting will help make both you and your worker happy. If you are not going to be home during your service, you will however need to arrange access to your home with us by calling 1300 062 437.
Is the person coming into my home screened for suitability?
Absolutely! Our recruitment process includes face-to-face interviews, background checks, work history examination and identification checks, as well as stringent reference checking with every staff member holding a Blue and Yellow card. All written references are contacted and checked by our Recruitment Officers. These checks are important to us, as it is how we ensure you receive the very best service from us.
What if I need to change the scheduled appointment?
Contact us on 1300 062 437 between 7 am and 6 pm 7 days a week or e-mail admin@pinkribboncommunityservices if outside of these hours.
Can I change my worker if I am unhappy?
Absolutely! Just one call to our office on 1300 062 437 is all it takes. A replacement will be arranged courteously and discreetly.
Do I need to provide cleaning equipment and products?
We will provide all cleaning equipment and products unless you tell us to use yours.
What if something is damaged while staff are at my home?
Staff registered with Pink Ribbon Community Services are covered by Public Liability Insurance. This means that you, along with any person other are protected from damage or injury caused by a staff members negligence. Public Liability Insurance is extremely important for both our Clients and staff and is one of the most important reasons for using our services.
Will I need a workers compensation insurance policy?
Pink Ribbon Community Services has taken out its own worker’s compensation insurance.
Can Pink Ribbon Community Services come out and quote?
All services provide require a consultation first. This will ensure we match you with the right worker and to create a package that suits your needs whilst allowing us to perform a risk assesment to meet the NDIA policies and procedures keeping all parties safe.
How do I pay for the service?
We issue a invoice once the job has been completed which will include your full name, NDIS number, line item we are charging, date of service, quantity of hours and how many staff attended. All invoices are GST free and sent to your plan manager if you have one, you directly if you are self managed and or NDIA managed. If self managed you will need to pay via our bank details which can be found on the invoice. Please remember if making a payment directly to write the invoice number down on your bank transfer so we know where the payment came from.
How many staff will provide my services?
We have both individual cleaners and teams of two sometimes more depending on what you need and or how big the clean is. If you have a preference at time of booking, please advise our Customer Service Officer and we will do our best to accommodate your request.
Do I get the same person each time?
Yes, you will be allocated the same person each week or fortnight. If our staff member is sick or on holidays, we would endeavour to allocate you a replacement and speak to you first.
Can I give my worker a key?
Yes, you are welcome to give the staff member a key. A lot of our Clients are not at home when our staff arrive and therefore prefer to give out a key due to convenience. With our stringent recruitment process, you can have peace of mind in doing so. We do ask that you notify the office on 1300 062 437 and let us know that this has happened.
Is there a contract?
No, there is no contract as the NDIS is all about “Choice” and giving you “control”, we do however need to have a service agreement in place which outlines the services you will receive, cost of services and delivery methods for your service with dates and times which we will provide a signed copy back to you, your support coordinator and plan manager if you have them.
Are staff trained?
Regardless of experience, all staff are trained to deliver a consistent approach to their duties. We offer a comprehensive training workshop, ongoing support from Area Managers and Team Leaders to gain experienced knowledge of different products, equipment and cleaning surfaces within the home.